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    • Home
    • About Massey & Co.
    • Expertise
    • Strategic Solutions
    • Benefits
    • Connect
    • Supplier Diversity
    • News & Insights
    • Massey & Co. Cares
Massey & Co. - Website Design
  • Home
  • About Massey & Co.
  • Expertise
  • Strategic Solutions
  • Benefits
  • Connect
  • Supplier Diversity
  • News & Insights
  • Massey & Co. Cares

Welcome

There's much to see here. So, take your time, look around, and learn all there is to know about us. We hope you enjoy our site and take a moment to drop us a line.

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Our Expertise

Massey & Co. boasts a wealth of expertise that is dedicated to elevating your business's success and prosperity. The company's core aim is to share its knowledge and exceptional experiences to empower your brand, drive increased revenues, and establish you as a trusted leader in customer experience, fostering a sense of value and engagement among your customers.


At the heart of Massey & Co.'s expertise lies a profound passion for innovation, customer experience enhancement, and driving transformation through digital disruptions. This expertise extends to reshaping business model outcomes within the dynamic realms of technology, risk management, and compliance. As a results-oriented leader, the company has demonstrated its proficiency in both the US domestic market and on the international stage.


One of the notable accomplishments of Massey & Co. is the development of risk-based behavioral scoring models. These sophisticated models have enabled the company to effectively segment and prioritize outsourcing strategies. This segmentation approach is driven by a keen focus on achieving the greatest return on investment (ROI) for its clients.


The company's specialties encompass a wide array of areas that align with its core passions and strengths:


  • Global Customer Experience: Massey & Co. excels in crafting strategies that enhance customer experiences on a global scale, ensuring consistent and exceptional interactions across diverse markets.
  • Strategic Partnerships: Building valuable partnerships is a cornerstone of Massey & Co.'s approach. These strategic alliances contribute to its clients' success by leveraging collective strengths and expertise.
  • Digital Transformation: In a rapidly evolving digital landscape, Massey & Co. is adept at driving transformative change by leveraging digital tools, technologies, and strategies.
  • Global Contact Center Sourcing and Selection:  The company's expertise extends to identifying and selecting the most suitable global contact center solutions that align with clients' specific needs.
  • Debt Sales Management services: Our sales platform and media storage for buyers and sellers, safe secure and compliant are designed to provide sellers with a hassle-free and effective way to monetize their debt portfolios while safeguarding their brand reputation, ensuring compliance, and facilitating seamless transactions with vetted and qualified buyers.
  • Merchant Payment Processing Solutions:  Massey & Co. understands the intricacies of merchant payment processing, offering solutions that streamline this critical aspect of business operations.
  • Virtual Payment & Debt Negotiator Platforms:  The company's proficiency in virtual payment and debt negotiation platforms helps clients optimize their financial processes.
  • OMNI Channels:  Crafting strategies that enable seamless customer interactions across various channels is a forte of Massey & Co.
  • Innovation and Gamification Performance Management: Embracing innovation and gamification, Massey & Co. enhances performance management approaches to achieve optimal results.
  • WFH and Agent Engagement: The company excels in remote work solutions and strategies for agent engagement, especially relevant in today's evolving work environment.
  • Strategies relative to Care, Customer Service, ARM, B2B and B2C Relationships:  Massey & Co. brings expertise to key areas like customer care, service, accounts receivable management (ARM), and building strong B2B and B2C relationships.


The culmination of these specialties results in Massey & Co.'s ability to deliver impactful insights to end users, helping businesses make informed decisions that drive growth, efficiency, and customer satisfaction.

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Our Services

Suite of Offerings

"Delivering a Progressive 'Concierge Approach' to Connect Clients with Top-Tier Solutions and Providers, both locally and globally, including domestic, nearshore, and offshore options."

Man and lady consulting over computer and keyboard.

Management Consulting

Elevating Excellence, Driving Results

Outsourcing

Efficiency, Excellence, Empowerment

Payment Processing

Streamlining Payments, Powering Your Business


Let your customers pay any way they choose.  Card processing is the #1-way customers want to pay, so let them!  

Mergers & Acquisitions

 Bridging Success Stories

Technology Transformation

Igniting Innovation, Driving Progress 


We love working with startups and companies wanting to transform or modernize their tech stack and enhance their customer experience. 

Portfolio Sales

Maximize Value, Minimize Effort: Your Portfolio Sales Partner

Audit & Compliance

Ensuring Accountability, Enhancing Trust: Audit and Compliance Excellence

Marketing

 Your Path to Peak Performance

Management Consulting

Elevating Excellence, Driving Results

Massey & Co. is a dynamic and forward-thinking management consulting firm dedicated to helping organizations achieve their full potential. With a team of seasoned experts, we specialize in providing tailored solutions that address your unique challenges and opportunities. Our strategic guidance, data-driven insights, and innovative approaches empower businesses to thrive in a rapidly evolving market landscape. At Massey & Co., we are committed to delivering measurable results and fostering long-term success for our clients across diverse industries. Your success is our mission, and we are here to lead you toward a brighter future.


 Massey & Co. offers a comprehensive suite of consulting services to support businesses in achieving their strategic objectives and addressing specific needs. Our consulting services encompass a wide range of areas, including:

  • On-Site Project Managers: Our experienced project managers work directly with your team on-site to ensure the successful execution of projects, from inception to completion.
  • CRM or Telephony Solutions: We provide expertise in selecting, implementing, and optimizing CRM and telephony solutions to enhance customer engagement and streamline communication processes.
  • Staffing: We assist in identifying and securing the right talent to meet your staffing needs, ensuring that you have the skills and resources required for your projects.
  • Capital Raise for Unique Projects: We specialize in raising capital for unique and innovative projects, leveraging our network and financial expertise to secure the necessary funding.
  • Debt Sales Management services: Our sales platform and media storage for buyers and sellers, safe secure and compliant are designed to provide sellers with a hassle-free and effective way to monetize their debt portfolios while safeguarding their brand reputation, ensuring compliance, and facilitating seamless transactions with vetted and qualified buyers.
  • Mergers and Acquisition Services: Our M&A experts guide businesses through the complexities of mergers, acquisitions, and partnerships, from initial due diligence to post-transaction integration.
  • Compliance and Security Audits: We conduct thorough audits to assess compliance with regulations and security standards, identify vulnerabilities and recommend mitigation strategies.
  • Implementation of Recommended Strategies: We go beyond recommendations and actively assist in implementing strategies and solutions, ensuring that they are effectively executed.
  • Assistance with Strategic Objectives: Our consulting services are aligned with your company's strategic objectives, helping you navigate challenges, seize opportunities, and achieve your desired outcomes.


Massey & Co.'s consulting team combines industry knowledge, strategic thinking, and a commitment to results to provide actionable insights and support that drive business success. Whether you need on-site project management, assistance with technology solutions, staffing support, fundraising expertise, M&A guidance, compliance audits, or help with implementing strategies, our consulting services are tailored to meet your specific needs and help you reach your business goals.

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"Massey & Co.'s consulting team combines industry knowledge, strategic thinking, and a commitment to results to provide actionable insights and support that drive business success. Whether you need on-site project management, assistance with technology solutions, staffing support, fundraising expertise, M&A guidance, compliance audits, or help with implementing strategies, our consulting services are tailored to meet your specific needs and help you reach your business goals."

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Outsourcing

Efficiency, Excellence, Empowerment

Massey & Co. is your strategic partner in navigating the complex landscape of outsourcing solutions. With our expertise and industry knowledge, we help you make informed decisions that drive efficiency, reduce costs, and enhance your competitive edge. Trust us to guide you toward outsourcing success, tailored to your specific needs and goals.


Massey & Co. is your trusted partner in optimizing your organization's efficiency and effectiveness through strategic outsourcing solutions. With a deep understanding of the complexities and challenges in today's global business landscape, we provide expert guidance in selecting the right outsourcing partners and services tailored to your unique needs.


Our comprehensive approach combines industry insights, meticulous due diligence, and a commitment to aligning your outsourcing strategy with your long-term goals. Whether you're seeking cost savings, enhanced capabilities, or access to specialized talent, we deliver solutions that empower your business to thrive.


Massey & Co. ensures that your outsourcing decisions are driven by data, driven by strategy, and driven to succeed. Partner with us to unlock the full potential of your organization and achieve sustainable growth.


Massey & Co.'s global partner network is a leading force in the business process outsourcing industry, offering comprehensive solutions for end-to-end customer engagement and customer management. Our versatile services cover a wide spectrum of operations, including New Sales Account Generation, Customer Care, Risk and Fraud Operations, Collections Operations, QA Agent Call Monitoring, Back Office Administration Support, and Tech Support, spanning the entire customer account lifecycle.


With a global reach, our partner network provides tailored solutions, harnessing real-time analytics and leveraging our extensive international presence to assist clients in realizing their business objectives. Our service portfolio encompasses both consumer and commercial offerings, ranging from lead generation, inbound/outbound sales, account origination, and customer care to technical support, collections, credit bureau dispute management, fraud risk management, anti-money laundering, loan servicing, loan processing, welcome calls, and much more.


At Massey & Co., we pride ourselves on delivering world-class services and solutions that enable the crafting of unique global strategies. These strategies not only meet but consistently exceed the expectations of our esteemed client partners. Our commitment to multichannel communication platforms ensures exceptional customer experiences, while our unwavering dedication to excellence results in consistent world-class performance. All of this is accomplished while maintaining the highest standards of data security and compliance.

Massey & Co. is your trusted partner in driving business growth, enhancing customer relationships, and achieving unparalleled success in the ever-evolving landscape of customer engagement and management.

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"At Massey & Co., we pride ourselves on delivering world-class services and solutions that enable the crafting of unique global strategies. These strategies not only meet but consistently exceed the expectations of our esteemed client partners. Our commitment to multichannel communication platforms ensures exceptional customer experiences, while our unwavering dedication to excellence results in consistent world-class performance. All of this is accomplished while maintaining the highest standards of data security and compliance."

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Payment Processing

Streamlining Payments, Powering Your Business

Massey & Co. payment processing partner is your trusted partner for seamless and secure financial transactions. Our preferred partner specializes in delivering tailored payment solutions designed to streamline your payment processes, enhance customer experiences, and maximize your revenue potential. With a keen focus on efficiency, compliance, and cutting-edge technology, we empower businesses of all sizes to thrive in the digital age. Let’s work together to ensure your financial transactions are reliable, efficient, and hassle-free, enabling you to focus on what truly matters – growing your business.

    

Bringing All Your Payments Together. Make it easy for your clients to pay you by giving them every payment option.

  • Faster Funding: Quick and painless funding, ensuring you have access to your funds when you need them.
  • Payment Problem Solving: Intelligent routing to high-risk processing, guaranteeing you get paid regardless of the situation.
  • Ease Integration: Seamlessly integrate our tech stack into your systems in a matter of minutes.
  • Zero Percent Payment Processing: Say goodbye to fees and start processing payments for free, no matter how your customers choose to pay.
  • Omni Channel Technology Stack: Comprehensive technology solutions that cover every payment channel.
  • Payments for Invoices: Simplify invoice payments for your clients, making it convenient and efficient.


Let Your Customers Pay Any Way They Choose:

  • Credit and Debit: Offer customers their preferred payment method, the #1 choice being card processing.
  • ACH and E-Check: Provide options for bank transfers and electronic checks.
  • Bank to Bank Transfers: Facilitate direct transfers between bank accounts.
  • Buy Now Pay Later Financing: Offer flexible payment options with "Buy Now, Pay Later" financing plans.
  • Next Day Funding: Ensure you receive funds as quickly as the next business day.
  • Omni Channel Tech: Access our technology stack for a seamless payment experience.
  • Zero Fees: Eliminate payment processing fees, saving you money.
  • Full Automation: Streamline your payment processes with full automation.
  • Agent Payments: Enable agent-assisted payments for a personalized touch.
  • Text 2 Pay: Allow customers to make payments via text messages.
  • Online Portal: Provide a user-friendly online portal for convenient payments.
  • IVR: Interactive Voice Response for phone-based payments.
  • Easy Integration: Integrate our solutions effortlessly into your existing systems.
  • Point of Sale: Simplify in-person payments at the point of sale.
  • Partner Program: Explore our partnership opportunities.
  • Best in Class Technology: Benefit from cutting-edge payment technology.
  • White Label Mobile App: Customize and brand our mobile app as your own for a seamless customer experience.

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"Let’s work together to ensure your financial transactions are reliable, efficient, and hassle-free, enabling you to focus on what truly matters – growing your business."

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Mergers & Acquisitions

Bridging Success Stories

Massey & Co. Mergers & Acquisitions is your strategic partner in navigating the intricate landscape of corporate consolidation. With a wealth of expertise and a relentless commitment to your success, we guide you through every phase of the merger and acquisition process. From identifying opportunities and conducting due diligence to negotiating deals and ensuring seamless integration, our seasoned team provides the insights and support needed to make informed decisions and drive value. Trust Massey & Co. Mergers & Acquisitions to transform challenges into opportunities, creating a pathway to sustainable growth and prosperity for your organization.

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"Let's transform challenges into opportunities, creating a pathway to sustainable growth and prosperity for your organization."

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Technology Transformation

Igniting Innovation, Driving Progress

We love working with startups and companies wanting to transform or modernize their tech stack and enhance their customer experience.


Solutions:

  • AI-Powered Collector and Virtual Debt Management SaaS Platform; a white label solution that empowers customers to resolve delinquent accounts using communication and payment channels they prefer. Leveraging next-generation artificial intelligence. The platform can help improve the overall customer experience, increase collections, and reduce costs.
  • Gamification
  • AI Assistance
  • Automation
  • Digital Strategy Transformation
  • Self Service Initiatives
  • Innovative Technology recommendations
  • End to end user solutions

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"We love working with startups and companies wanting to transform or modernize their tech stack and enhance their customer experience."


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Portfolio Sales

Maximize Value, Minimize Effort: Your Portfolio Sales Partner

"Massey & Co.’s strategic partner for debt portfolio sales, offers a comprehensive solution that leverages a certified buyer network, stringent compliance measures, and a treasure trove of high-quality portfolios for sale. Backed by a team of seasoned experts, we provide unwavering support both before and after the sale, ensuring a seamless and successful transaction. Our winning formula combines the right people, meticulously refined processes, cutting-edge technology, and market-leading innovations. With us, you'll optimize revenue while simultaneously mitigating risk throughout the debt sale process, giving you the peace of mind and financial results, you deserve in an ever-evolving financial landscape.


Massey & Co. specializes in Debt Sales Management, offering a comprehensive and client-focused approach to managing debt portfolios. Here are some key features of our Debt Sales Management services:


  • Portfolio and Bid Process: We tailor the portfolio and bid process to align with the preferences of the seller, ensuring a customized approach that meets their specific needs and goals.
  • Buyer Pre-Vetting: All potential buyers go through a rigorous pre-vetting process, including strict due diligence. This ensures that only qualified and reputable buyers are engaged in the debt sale, emphasizing compliance, security, and preserving the seller's brand reputation.
  • No Seller Fees: Sellers can take advantage of our services without incurring any fees. Compensation is typically provided by the selected buyer.
  • End-to-End Support: Massey & Co. provides comprehensive support throughout the debt sale process. This includes assistance with tasks such as managing bids, facilitating data transfers, negotiating prices, overseeing closing procedures, and more.
  • Post-Closing Engagement: Our commitment extends beyond the sale itself. We maintain post-closing communications with both the seller and the buyer, ensuring that the transition is smooth, and that the long-term success of the arrangement is achieved.
  • Expertise Across Verticals: We have experience in handling debt portfolios across various verticals and receivable types, allowing us to adapt to the unique challenges and requirements of different industries.


Our Debt Sales Management services are designed to provide sellers with a hassle-free and effective way to monetize their debt portfolios while safeguarding their brand reputation, ensuring compliance, and facilitating seamless transactions with vetted and qualified buyers.

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"Our Debt Sales Management services are designed to provide sellers with a hassle-free and effective way to monetize their debt portfolios while safeguarding their brand reputation, ensuring compliance, and facilitating seamless transactions with vetted and qualified buyers."

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Audit & Compliance

Ensuring Accountability, Enhancing Trust: Audit and Compliance Excellence

Massey & Co. is dedicated to Ensuring Accountability and Enhancing Trust through its commitment to Audit and Compliance Excellence. Our unwavering dedication to ethical conduct and adherence to regulatory standards is at the heart of our corporate ethos. With a robust audit and compliance framework in place, we meticulously scrutinize financial transactions, operational processes, and industry regulations to ensure the highest level of transparency and integrity. This not only mitigates risks but also reinforces our reputation as a trustworthy and responsible organization. At Massey & Co., we understand that accountability and trust are the cornerstones of enduring success, and we remain steadfast in our pursuit of excellence in every aspect of our operations.


Audit and compliance form the bedrock of organizational integrity, ensuring accountability and enhancing trust in an increasingly complex business landscape. In today's dynamic environment, vendors play a pivotal role in the success of any enterprise. Effective vendor management is not only about cost-efficiency but also about maintaining high ethical standards. It entails rigorous risk assessment, procurement diligence, and constant evaluation to ensure that vendors align with an organization's values and regulatory requirements.


Audit and compliance excellence are essential components of this process. They act as the guardians of transparency, helping organizations navigate intricate regulatory frameworks while also serving as a shield against potential risks. A robust audit and compliance system not only mitigates risks but also builds a culture of responsibility and trust within an organization. It instills confidence among stakeholders, assuring them that the company is committed to upholding the highest standards of integrity in its vendor relationships, procurement practices, and overall operations. Ultimately, audit and compliance excellence are indispensable in the modern corporate world, where accountability and trust are the cornerstones of sustainable success.


Audit and compliance are the mainstay of organizational integrity, crucial for ensuring accountability and enhancing trust in today's business landscape. They serve as the vigilant custodians of ethical conduct, regulatory adherence, and operational transparency. Audit and compliance excellence not only safeguard an organization against risks and misconduct but also bolster its reputation as a responsible corporate citizen. By rigorously scrutinizing financial transactions, operational processes, and adherence to industry standards, audit and compliance teams play a pivotal role in upholding the highest standards of governance. In doing so, they reinforce the foundation upon which trust, both internally and externally, is built, underscoring the commitment to principled conduct and excellence in every facet of an organization's operations.


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"At Massey & Co., we understand that accountability and trust are the cornerstones of enduring success, and we remain steadfast in our pursuit of excellence in every aspect of our operations. Ultimately, audit and compliance excellence are indispensable in the modern corporate world, where accountability and trust are the cornerstones of sustainable success."

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Marketing

Your Path to Peak Performance

At Massey & Co., we understand that effective marketing is the cornerstone of business success. Our seasoned team of experts is dedicated to crafting and executing marketing strategies that not only capture attention but also drive tangible results. We believe in the power of data-driven insights, creativity, and cutting-edge techniques to connect your brand with your audience in meaningful ways. Whether it's digital, traditional, or innovative marketing solutions you seek, we're here to ensure your message resonates, your brand thrives, and your business prospers in today's ever-evolving marketplace. Let Massey & Co. be your partner in achieving marketing excellence in:  

  • Brand Experience
  • Digital Marketing
  • Technology Transformation
  • Web Development (WordPress, Craft, Net)
  • Gamification
  • Event Solutions 


Crafting an unforgettable brand experience is paramount in today's competitive market. It entails leaving a lasting impression on your audience through everything from your logo and messaging to how customers engage with your products or services. In the digital age, the cornerstone of business success lies in digital marketing. Utilizing online channels like social media, SEO, email marketing, and PPC advertising is essential for effectively reaching and engaging your target audience.


To stay ahead in the ever-evolving digital landscape, embracing technology transformation is crucial. Whether it's developing enterprise applications, custom software, or interactive websites, integrating tech solutions can optimize operations and enhance user experiences.

Tailor-made enterprise applications not only streamline business processes but also boost productivity and improve data management. Staying competitive requires investing in solutions designed to meet your specific needs.


Expert web development on platforms like WordPress, Craft, and .NET can elevate your online presence, providing versatile tools to create responsive, user-friendly websites that leave a lasting impact.


Gamification, far from mere entertainment, is a strategic tool to engage customers and employees. By incorporating game elements into your processes, you can boost participation, loyalty, and performance.


Event solutions are essential for successful gatherings, whether they're virtual or in person. From planning and registration to engagement and post-event analysis, comprehensive solutions ensure seamless experiences for attendees and organizers alike. In this competitive landscape, embracing these strategies and technologies is key to standing out and thriving in the market.

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"Our seasoned team of experts is dedicated to crafting and executing marketing strategies that not only capture attention but also drive tangible results. We believe in the power of data-driven insights, creativity, and cutting-edge techniques to connect your brand with your audience in meaningful ways." 

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Transform Your Business Strategies with Massey & Co. - Your Trusted Advisors

  • Home
  • About Massey & Co.
  • Expertise
  • Strategic Solutions
  • Benefits
  • Connect
  • Supplier Diversity
  • News & Insights
  • Massey & Co. Cares

Massey & Co.

7339 East Williams Drive, #27661, Scottsdale, Arizona 85255, United States

Copyright © 2024 Massey & Co. - All Rights Reserved.

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