Who We Are

Massey & Co. is a WBE certified consulting and sourcing firm that brings over 30 years of experience in the contact center industry to the table. With a focus on excellent customer experiences, business development, strategic partnerships, revenue generation, and growth, Massey & Co. aims to help organizations achieve their strategic business initiatives.

The founder's extensive background in senior-level positions within various industries, including financial services, strategy, revenue management, business process outsourcing, technology, and consulting, led to the decision to offer a "Concierge Approach." This approach involves introducing clients to a global partner network that encompasses domestic, nearshore, and offshore solutions. The goal is to optimize clients' internal contact center activities through consultative executive advisory services and leveraging the expertise of the Massey & Co. partner network.

Massey & Co. recognizes the importance of innovation and staying up to date with the latest products and services. The firm collaborates with clients to understand their business project scope needs and then connects them with top-tier partners that align with those needs. The selection process is autonomous, driven by thorough evaluation and alignment with specific criteria and a proven history of delivering optimal results.

One of Massey & Co.'s core strengths lies in being a trusted resource for enhancing customer experiences. By understanding customers' preferences and needs, the firm helps clients create personalized, seamless customer experiences that lead to improved efficiency and customer satisfaction. The company's history includes successful collaborations with Fortune 100 and 500 clients, and references are available to verify their expertise.

Massey & Co.'s specialties encompass a wide range of areas related to customer experience, operational excellence, and strategic innovation. These specialties include global customer experience strategy, operational optimization, strategic partnerships, digital transformation, sourcing and selecting global contact center solutions, debt sales management, merchant payment processing solutions, virtual payment and debt negotiator platforms, omni-channel strategies, software-as-a-service (SaaS) solutions, innovation, gamification for performance management, remote work solutions (WFH), agent engagement strategies, and expertise in areas like customer care, customer service, accounts receivable management (ARM), B2B and B2C relationships. The firm prides itself on delivering impactful insights that benefit end-users.

Overall, Massey & Co. positions itself as a comprehensive partner that helps businesses solve core problems, enhance customer experiences, and achieve their strategic goals through a combination of deep industry knowledge, strategic partnerships, and a focus on innovation and excellence.